POLICY

Shipping Fees

The hachem.com website delivers everywhere in Canada.
We offer free shipping with any purchase of 49$ or more (before taxes). A minimum purchase of $ 15 is required.

Depending on the province, delivery charges may vary. *
Quebec: 8.95$
Ontario: 8.95$
Other provinces: 8.95$ or more

* Please note that additional charges may be applied if the delivery region exceeds a certain perimeter of the Hachem Distribution Center. For provinces other than Quebec and Ontario, an additional variable amount will be applied to your order following your purchase. Hachem Customer Service will contact you to advise you of the exact amount and pay additional fees with your agreement.

* Additional shipping costs (with your prior consent) may be charged depending on the weight and size of the product(s) ordered on hachem.com


Free Delivery

Some products are eligible for free shipping. For the sake of clarity, we use icons to differentiate products eligible for free delivery and those that are not. You will find the following icons:

This green icon denotes products eligible for free shipping, in accordance with our policy.

This pink icon denotes products that are not eligible for free shipping. Fees vary according to the weight and dimensions of the product as well as the delivery address.

This black icon denotes products that are not eligible for delivery.


Delivery Carrier used by Hachem

All orders are delivered by Canada Post with a tracking number and delivered without signature, within a delivery time of 3 to 5 business days after receipt of payment.

However, if the ordered product (s) are out of stock at Hachem or the supplier, the delivery time may differ.


Question about tracking your order?

If you have any questions regarding your online order, please contact our customer service: service.commandes@hachem.com . Please attach your order number to the email sent to facilitate the process.

Return and Refund Policy

When buying in a store

The item must be in its original and unused packaging. You have 15 days after the date of purchase to return and refund your item, with a proof of purchase. You have 30 days to exchange your item, with a proof of purchase. No exchange or refund on projectors, magazines, aerosols, pens, felts, books, special orders and custom framing.


When you buy online

Return to store

To be eligible for a return, your item must be unused and in the same state you received it. It must also be in the original packaging. You have 30 days, depending on the delivery date, to return and refund your item, with a proof of purchase. The refund is debited on the credit card used during the purchase. No exchange or refund on projectors, magazines, aerosols, pens, felts, books, special orders and custom framing.

Back purchase online

Hachem is responsible for return shipping costs when:

  • You did not receive the correct item
  • The item received is defective
  • The item is damaged upon delivery.

Hachem is not responsible for return shipping for reasons other than the above examples. Please do not return your purchase to the manufacturer.
For more details on return shipping fees, please contact customer service service.commandes @ hachem.com . Our advisors will tell you the steps to follow to return your package. The item must be in its original and unused packaging.

Refund (if any)

Once we have received and inspected the returned item, we will send you an email to confirm that we received it. We will also inform you of our decision to approve or reject your refund request.
If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or your original method of payment, within a certain number of days.

Late or missing refund (if any)

If you have not received your refund yet, please check your bank account first.
Then, contact your credit card issuer as there may be a delay before teh amount of the refund is officially displayed in your account.
If, after doing all these steps, you still have not received your refund, please contact us at service.commandes@hachem.com .

Exchange (if any)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to service.commandes@hachem.com and send us your item at: 1362 Avenue de la Gare, Mascouche, QC, Canada J7K 2Z2

Shipping

To return a product, you must send it by mail to: 1362 Avenue de la Gare, Mascouche, QC, Canada J7K 2Z2
By returning your item, you are responsible for paying your own shipping fees. Shipping fees are not refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time required to receive your exchanged product may vary.
If you ship an item that have a value greater than 75$ , you should consider using a delivery service that allows you to track the shipment or take out a delivery insurance. We do not guarantee that we will receive the item you return to us.

Secure payment

Secure payment with SSL

We accept Visa/Mastercard

OVERVIEW

This website is operated by Hachem. On this site, the terms "we", "us" and "our" refer to Hashem. Hachem offers this website, including all information, tools and services available to you, the user, subject to your acceptance of all terms, conditions, policies and notices set forth herein. By visiting this site and / or purchasing one of our products, you agree to our "Service" and agree to be bound by the following terms and conditions ("General Conditions of Sale", "General Conditions of Sale and Use"). , "Conditions"), including the additional terms, conditions and policies referred to herein and / or accessible by hyperlink. These Terms and Conditions of Sale and Use apply to all users of this site, including but not limited to users who browse the site, who are sellers, customers, merchants, and / or content contributors. Please read these Terms of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must not access the website or use the services provided there. If these Terms and Conditions of Sale and Use are considered an offer, acceptance is expressly limited to these Terms and Conditions of Sale and Use. All new features and tools that will be added later to this store will also be subject to these Terms and Conditions of Sale and Use. You can check the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change or replace any part of these Terms of Sale and Use by posting updates and / or changes on our website. It is your responsibility to check this page regularly to see if any changes have been made. Your continued use of the website or your access to it after the posting of any changes constitutes your acceptance of those changes. Our shop is hosted on PrestaShop. They provide us with the e-commerce platform that allows us to sell you our products and services.

ARTICLE 1 - TERMS OF USE OF OUR SHOP ONLINE

By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state or province of residence, and that you have given us your consent to allow any person your age to use this website. The use of our products for any illegal or unauthorized purpose is prohibited, and you must not, in connection with the use of the Service, violate the laws of your jurisdiction (including but not limited to copyright). You must not transmit worms, viruses or any other code of a destructive nature. Any breach or violation of these Terms and Conditions of Sale and Use will result in the immediate termination of your Services.

ARTICLE 2 - GENERAL CONDITIONS

We reserve the right to deny access to services to anyone at any time for any reason whatsoever. You understand that your content (excluding your credit card information) may be transferred in an unencrypted manner, and this implies (a) transmissions over various networks; and (b) changes to comply with and adapt to the technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without permission written express prior from us. The titles used in this agreement are included for your convenience and will not limit or affect these Terms.

ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELY INFORMATION

We are not responsible if the information available on this site is not accurate, complete or up-to-date. The content of this site is provided for informational purposes only and should not be your sole source of information for making decisions without first consulting more accurate, complete and up-to-date sources of information. If you decide to rely on the content on this site, you do so at your own risk. This site may contain some previous information. This past information, by its nature, is not up-to-date and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 - AMENDMENTS TO SERVICE AND PRICES

The prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (as well as any part or content of the Service) without notice and at any time. We will not be liable to you or any other third party for any price changes, suspension or discontinuance of the Service.

ARTICLE 5 - PRODUCTS OR SERVICES (if any)

Some products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Return Policy. We have done our best to display as clearly as possible the colors and images of our products that appear on our shop. We can not guarantee that the display of colors by the screen of your computer will be accurate. We reserve the right, but are not obliged to do so, to limit sales of our products or services to any person, geographic area or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice in our sole discretion. We reserve the right to stop offering a product at any time. Any offer of service or product presented on this site is void where the law prohibits it. We do not warrant that the quality of any products, services, information, or other merchandise you have obtained or purchased will meet your expectations, nor that any error in the Service will be corrected.

ARTICLE 6 - ACCURACY OF INVOICING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel the quantities purchased per person, household or order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that use the same billing and / or shipping address. In the event that we modify an order or cancel it, we may attempt to notify you by contacting you at the email and / or billing address / phone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors. You agree to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we may complete your transactions and contact you as necessary. For more details, please see our Return Policy.

ARTICLE 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not track, control or influence. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any approval. We will have no legal liability resulting from or related to the use of these optional third party tools. If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the conditions under which these tools are offered by the relevant third party supplier (s). We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions of Sale and Use.

ARTICLE 8 - THIRD PARTY LINKS

Certain content, products and services available through our Service may include material from third parties. Links from third parties on this site may redirect you to third party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service or other item accessible to or from these third-party sites. We are not responsible for any loss or damage related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with these third party websites. Please read carefully the policies and practices of third parties and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding the products of these third parties must be submitted to these same third parties.

ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER USER PROPOSALS

If, at our request, you submit specific content (for example, to participate in contests), or if without request from us, you send creative ideas, suggestions, proposals, plans or other elements, whether online, by e-mail, by mail, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish , distribute, translate and otherwise use and in any media any comment you send us. We are not and shall not be required (1) to maintain the confidentiality of comments; (2) pay compensation to anyone for any comment provided; (3) respond to comments. We may, but have no obligation to do so, monitor, modify or delete content that we, in our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions of Sale and Use. You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or property rights. You further agree that your comments will not contain any unlawful, defamatory, offensive or obscene content, nor that they contain any computer viruses or other malicious software that could in any way affect the operation of the Service. or any other associated website. You may not use a false e-mail address, pretend to be someone you are not, or try to mislead us and / or third parties as to the source of your comments. You are fully responsible for all comments you post as well as their accuracy. We assume no responsibility and disclaim any commitment to any comments you post or any other third party publishes.

ARTICLE 10 - PERSONAL INFORMATION

Submitting your personal information to our store is governed by our Privacy Policy. Click here to view our Privacy Policy.

ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS

There may be some information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers , shipping costs, delivery times and availability. We reserve the right to correct any error, inaccuracy, omission, and to change or update information or cancel orders, if any information in the Service or on any other associated website is inaccurate, and at any time without notice (including after you have placed your order). We are under no obligation to update, modify or clarify information in the Service or any other associated website, including but not limited to pricing information, except as required by law. No set date of update or update in the Service or any other associated website should be taken into account to conclude that the information in the Service or any other associated website has been modified or updated.

ARTICLE 12 - PROHIBITED USES

In addition to the prohibitions set out in the General Conditions of Sale and Use, you are prohibited from using the site or its content: (a) for illegal purposes; (b) to induce third parties to perform or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, abuse, insult, injure, defame, slander, denigrate, intimidate or discriminate against anyone on the grounds of sex, sexual orientation, religion, ethnicity, race, sexual orientation, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will be or may be used in a way that compromises the functionality or operation of the Service or any other associated, independent website or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to undermine or circumvent the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.

ARTICLE 13 - EXCLUSION OF WARRANTIES AND LIMITATION OF LIABILITY

We do not warrant or warrant that your use of our Service will be uninterrupted, fast, secure or error-free. We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice to you. You expressly agree that your use of the Service, or your inability to use the Service, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated otherwise by us) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or implied, including all implied warranties of merchantability or merchantability, fitness for a particular purpose, durability, title and non-infringement. Hachem, our directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers and licensors shall under no circumstances be liable for any injury, loss, claim, or for any direct, indirect, incidental, consequential, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, income, savings, data, replacement costs or any similar damages, whether contractual, tort (even in negligence), strict liability or otherwise, resulting from your use of any service or product from this Service, or any other claim related in any way to your use of the Service or any product, including but not limited to any error or omission in any Content, or any loss or damage of any kind arising from the use of any the Service or any content (or product) published, transmitted, or otherwise made available through the Service, even if you have been warned of the possibility that they will occur. Because some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent permitted by law.

ARTICLE 14 - COMPENSATION

You agree to indemnify, defend and protect Hachem, our parent company, our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees, with respect to any claim or demand, including reasonable attorney's fees, made by any third party due to or arising from your violation of these Terms of Sale and Use or the documents to which they refer, or your violation of any law or the rights of a third party.

ARTICLE 15 - DISSOCIABILITY

In the event that any provision of these Terms of Sale and Use is deemed illegal, void or unenforceable, such provision may still be enforced to the fullest extent permitted by law, and the non-applicable part shall to be considered as being dissociated from these General Conditions of Sale and Use, this dissociation shall not affect the validity and the applicability of all remaining provisions.

ARTICLE 16 - TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date will remain in effect after the termination of this agreement for all purposes. These Terms and Conditions of Sale and Use are effective unless and until they are terminated by you or not. You may terminate these Terms and Conditions of Sale and Use at any time by notifying us that you no longer wish to use our Services, or when you stop using our site. If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms and Conditions of Sale and Use, we may also terminate this agreement at any time without notice to you in advance and you will remain liable for all amounts owing up to and including the date of termination, and / or we may deny you access to our Services (or any part of them) ).

ARTICLE 17 - ENTIRE AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms and Conditions of Sale and Use should not constitute a waiver of such right or provision. These Terms and Conditions of Sale or Use or any other policy or operating rule that we publish on this site or in connection with the Service constitute the entire agreement and agreement between you and us and govern your use of the Service, and replace all prior and contemporaneous communications, proposals and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions of Sale and Use). Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the detriment of the writing party.

ARTICLE 18 - APPLICABLE LAW

These Terms and Conditions of Sale and Use, as well as any other separate agreement through which we provide you Services will be governed by and construed under the laws in force at 1362 Avenue de la Gare, Mascouche, QC, Canada J7K 2Z2

ARTICLE 19 - AMENDMENTS TO THE TERMS AND CONDITIONS OF SALE AND USE

You can check the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right, in our sole discretion, to update, modify, or replace any part of these Terms of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to see if any changes have been made. Your continued use of or access to our site following the publication of any changes to these Terms and Conditions constitutes acceptance of these changes.

ARTICLE 20 - CONTACT

Questions about the General Conditions of Sale and Use should be sent to info @ hachem.com