Terms and Conditions Policy of Hachem.com

This Terms and Conditions Policy sets forth the terms and conditions for the use of our website, as well as the rights and obligations associated with the use of our online transaction services. Please read these terms carefully before using our site. By using this site, you agree to be bound by these terms and conditions.

  • 1. Site Usage

    1.1 User Accounts: To access certain features of the Site, you will need to create a user account. You are responsible for the confidentiality of your login information and for restricting access to your account. You agree to provide accurate, complete, and up-to-date information when creating your account. By creating an account on Hachem.com you agree to take full responsibility for all activities that occur under your account.

    1.2 Lawful Use: You agree to use our site in compliance with all applicable laws and not to engage in any unlawful, fraudulent, or harmful activities. You also agree not to disrupt or interfere with the normal operation of the site.

  • 2. Online Transactions

    2.1 Products and Services: Our site offers products and services for online purchase. The descriptions of products and services displayed on our site are subject to change without notice. We strive to provide comprehensive and accurate information, but we do not guarantee the accuracy, completeness, error-free nature, or timeliness of the information provided. Hachem disclaims any liability for errors or omissions that may be present in the content of this website, including information related to product descriptions, prices, and availability. In the event of a product offered that does not match its description, your only option is to return it to us following the return procedure presented on the site. Please be aware that certain items and colors may slightly differ from the illustration displayed on the Site.

    2.2 Pricing and Taxes: The price of products and services is stated in Canadian currency. Applicable taxes and shipping fees are additional. Online prices may differ from those offered in stores. Hachem may change the prices of products offered on the site at any time and without notice. The products will be billed based on the rates in effect at the time of order registration. Taxes are calculated based on the delivery address of the order. For orders delivered in Canada, the applied taxes will depend on the province. For example, in Quebec, the added taxes will be the QST (Quebec Sales Tax) and the GST (Goods and Services Tax).

    2.3 Payment Method: Hachem.com offers secure payment methods such as Visa, MasterCard, and American Xpress. By finalizing your order, you agree to pay the total amount of your order, including taxes and fees. No payment information is disclosed to Hachem.com.

    2.4 Cancellations and Returns: The cancellation and return policies for products and services are specified on our site. Please review these policies before placing an order.

    2.5 Order Acceptance: The order confirmation received by email does not constitute an automatic acceptance of said order or a commitment to sell. Hachem reserves the right, at any time and without notice, to decline an order, refuse to sell to a customer, or establish a maximum number of items available per transaction. As meeting your needs is our priority, we reserve the right to modify an incorrect price or description of an item, as well as to cancel or refuse an order containing an erroneous price or description. It is possible for these corrections to be made after the acceptance of the order.

    2.6 Product Availability: Hachem does not guarantee the availability of products on the site. Please note that the online inventory level is not limited to the store but encompasses all Hachem branch inventories. In the event that a proposed product is out of stock or deemed unsuitable for sale, you will be notified and refunded through your original payment method.

  • 3. Privacy and Information Security Policy

    This Privacy and Information Security Policy governs the use of the Hachem.com website, www.hachem.com, and applies to all users of the site. We attach great importance to the protection of your privacy and personal information. Please read this policy carefully to understand how we collect, use, protect, and manage your data.

    3.1 Collection of Personal Information: When using our site, we may ask you to provide certain personal information, such as your name, email address, postal address, phone number, etc. These informations are collected securely and will only be used within the scope of the transaction or service requested. We are committed not to share, rent, or sell your personal information to third parties, except as required by law or with your explicit consent.

    3.2 Use of Personal Information: When shopping on Hachem.com, the personal information you provide us will be used solely for the purpose of providing you with the requested services, processing your transactions, responding to your inquiries, or informing you about relevant updates regarding the site or our offers. We may also use these informations to improve our services, personalize your user experience, and communicate with you to inform you of new features or promotions. You can unsubscribe from the Hachem newsletter at any time directly on your customer profile.

    3.3 Information Security: Hachem is committed to take all reasonable measures to protect your personal information against unauthorized access, disclosure, misuse, or alteration. We utilize advanced technologies and security protocols to safeguard your data and secure transactions made on the site. However, please note that methods of transmission over the internet or electronic storage are not infallible. Therefore, we cannot guarantee the absolute security of information transmitted or stored through our site.

  • 4. Cookies

    In order to enhance your experience on our site, we use cookies. Cookies are small text files that are stored on your device when you visit our site. They allow us to recognize your browser and save certain information, such as your user preferences and the pages you visit. You can configure your browser to reject cookies or receive an alert when cookies are sent. Please note that if you disable cookies, some features of the site may not function properly.

  • 5. Links to Other Sites

    The site may contain links to other websites. Hachem has no control over these sites, and we are not responsible for their privacy and information security practices. Hachem does not endorse their content and practices. We encourage you to review the privacy policies of these sites before providing your personal information.

  • 6. Modification of Terms

    Hachem reserves the right to modify the terms at any time. Any changes will be posted on this page, and the update date at the top of the page will be revised. We encourage you to regularly review this policy to stay informed of any modifications. It is your responsibility to periodically check the updated terms. Your continued use of our site after the publication of modifications constitutes your acceptance of those changes.

  • 7. Intellectual Property and General

    7.1 Copyright: The content presented on our site, including texts, images, videos, logos, and graphics, is protected by copyright laws and other intellectual property rights. You agree not to copy, reproduce, distribute, or create derivative works from this content without our express written permission.

    7.2 Trademarks: All trademarks and logos used on our site are registered trademarks. You are not authorized to use these trademarks without our prior written consent.

  • 8. Limitation of Liability

    Disclaimer of Liability: The content presented on Hachem.com and the site itself are provided "as is" without any warranties, implied or expressed. We strive to provide accurate and up-to-date information on our site, but we do not offer any guarantees regarding the accuracy, completeness, or suitability of the provided information. Neither Hachem nor its team members shall be held liable for any direct, indirect, special, consequential, or punitive losses or damages arising from the use of our site or the reliance on the information it contains. In the event of discovering such errors or misinformation, Hachem is committed to promptly informing its customers.

  • Generalities

    These terms and policies constitute the entire agreement between users and Hachem.com regarding the use of the transactional website www.hachem.com. All prior or contemporaneous communications, verbal or written, are excluded unless expressly mentioned in these terms of use. By choosing to browse the site www.hachem.com, you agree to be bound by the terms and conditions outlined above and acknowledge that you have read and understood these conditions. If you refuse to be bound by these terms of use, you may not use Hachem.com or order products. The failure of Hachem.com to exercise or enforce any right or provision of these terms of use shall not constitute a waiver of that right or provision. Any waiver of a right or provision must be made in writing and signed by the company to be valid. If any provision of these terms of use is found to be invalid, illegal, or unenforceable by a competent court, that provision shall be modified to the extent necessary to make it valid, legal, and enforceable while preserving, to the fullest extent possible, the original intent of the parties. The remaining provisions of these terms of use shall remain in full force and effect.

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